PetSmart reviews

The company is putting to much pressure on store management regarding customer satisfaction(OSAT). The unfair rating scale does not give a score unless the customer feels the service they receive is considered exceptional, anything less is not scored. The company is using this rating in large part during performance evaluations for store management. This makes the job stressful and lowers the morale of the employees, not to mention making an uncomfortable work environment. Every store in the company is expected to run the same way on the same amount of hours whether it is a low volume store or a high volume store which makes it all but impossible to do.

Corporate culture of extreme micromanagement of the stores from the corporate office in Phoenix. Horrible inventory management processes. The company makes every factor of running a store as complex and bloated as possible. Labor allocated to stores by scheduling software is a joke (grossly inadequate). There is no room in the company for any constructive criticism of any processes by store salaried managers.