PetSmart reviews

3.1

37% would recommend to a friend

(10,790 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 31, 2010
Recommend
CEO approval
Business Outlook

Pros

Get to see many types of pets. Most pet parents are decent. Get to know regular customers and their pets. Coworkers were mostly nice.

Cons

Very little cashier support. If you had a huge line at the register and called for support, it took some time for someone to show up since there was usually about one other person working in pet care or stocking. The manager was usually trying to get new stock set up or on a phone call and the pet care person was usually busy doing five different things at once. Not enough hours in schedule so I decided it was not worth it to work only 10 hours per week even in the summertime. Had to clean up urine and feces even though "Oops" stations were provided. Being pushed to sell classes and get people to sign up for a Pet Perks card.

3.0
Aug 30, 2010
Recommend
CEO approval
Business Outlook

Pros

Employees work together for the betterment of the animals in their care

Cons

poor pay for a company netting over 100 million a year but most work here for the betterment animals

2.0
Aug 19, 2010
Recommend
CEO approval
Business Outlook

Pros

I love some of the management/associate team! When corporate isn't looming, Petsmart can have an upbeat atmosphere. great pay! Benefits rock!

Cons

Corporate...uh, corprorate...and corporate again. Money is the main focus of the company. Not the pets, pet parent or team associates that are the true building blocks on the company.

Viewing 10684 - 10686 of 10,790 Reviews

Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.