PetSmart reviews

3.1

37% would recommend to a friend

(10,790 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Aug 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Meeting and greeting Pets and Pet Parents. The ability to learn each day more about animals and there care.

Cons

Having to cover for Management duties or have hours cut. Watching while some associates are favored and others called out on minor issues. Working alone with no support or relief.

5.0
Aug 13, 2010

great place to advance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love working there fun place, great team, good management, you are treated fair as long as you put out the work for it. we have very lazy employees who don't give a crap so what do you expect? Anyway I do love it!

Cons

more of a steady schedule but it is retail

2.0
Aug 12, 2010
Recommend
CEO approval
Business Outlook

Pros

You have to like animals you get to see a lot, but you have to be able to work hard and fast. They want everything clearned before customers come in. I always fest customer should see us taking care of the animals. They did give 2 weeks vacation and they paid hourly associates weekly

Cons

Hours as a store manager you never got a lunch break and you always worked past your shift. From the middle of november to the end of december you will work 6 to 7 days straight and you won't be compinsated for your hours.

Viewing 10687 - 10689 of 10,790 Reviews

Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.