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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,803 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Dec 28, 2012

      First impression of life as a Support manager

      Support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company that truly puts the customer first and is totally committed to quality pet care and pet products. I love dealing with the customers and their pets.

      Cons

      The job entails a lot of strenuous physical tasks - unloading palettes, heavy bags of food, etc. - especially because the pay is so low. We are also soooo busy that I seldom get my breaks - but that's partly my fault as well. Other than the physical labour and low pay, it's a great place to work.

      4.0
      Dec 26, 2012

      About Average.

      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you're working as a PetStylist, you can make a LOT of money--as long as you're in a busy store. Stylists work on commission, so the more dogs you get each day, the more money you can make. The salon is also generally its own isolated little bubble, so you don't really get involved with the rest of the store. As far as benefits go, medical was probably about average for retail, but I really liked my vision and dental plans.

      Cons

      It really came down to management in my store. The store manager spent most of her time out front smoking, and several of the other managers were catty and back-stabbing. That alone is enough to make the work environment undesirable. The biggest overall problem is that the company is concerned with Quantity over Quality. They expect you to be able to groom at least 6 dogs right off the bat, and if you're a "Power Groomer" then you can do 8 a day (yet still have time to take your lunch breaks, because they'll really hound you if you miss those). As far as pay goes, unless you're a groomer, prepare to be paid about minimum wage.

      5.0
      Dec 21, 2012

      Bather

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      GREAT, Fabulous, perfect, nice, ok

      Cons

      Takes a lot to work your way up.

      Viewing 10687 - 10689 of 10,803 Reviews
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      Glassdoor has 11,066 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.