PetSmart reviews

3.1

37% would recommend to a friend

(10,790 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits were okay, the job was great, and the customers were nice.

Cons

Once you become manager, top managers don't back up salon managers, they don't follow policy how its written in book. Store Managers are treated sometimes as they have no flaws. They pick and chose who they want written up. If its a corp squealer, it goes in the trash as it will result in a CRO for that store. Not all instances are as they appear from store manager to corp. BUT, corp takes their word and you are without a job and no explanations. Some store managers work their employees off the clock so they can get bonuses. You don't get time off when you want it or need it. It was refused to me many times that I could NOT take my 2nd week vacation as I had to teach another girl fresh out of grooming academy. I asked if she could go to another store for one week. Absolutely not! I asked if I could at least get paid..absolutely NOT! I had to work off clock many hours to make numbers for my store manager. I complained to the manager how exhausted I was, but nothing happened..

5.0
Jul 29, 2010
Recommend
CEO approval
Business Outlook

Pros

You meet great dogs and become an expert in dog behavior/body language. Awesome hotel manager. There are a variety of tasks to do so you aren't just doing the same boring thing all the time. Opportunities to move up as they open new branches.

Cons

Getting bitten by dogs. Crazy pet parents. If someone isn't pulling their weight it creates more work for you.

4.0
Jul 12, 2010

It's pretty good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You become a family with the people that work there. There are a ton of cute puppies to play with. You get a decent discount and other benefits. You get decent entry level pay. You learn a lot about animal care and about retail in general.

Cons

Dog overload. Management can not show up, come in late, and leave early for literally months without the corporate office taking any action. Some days you are stuck in a room playing with dogs for hours, which may seem like fun at first, but gets extremely boring quickly. You can try your hardest and still get peanuts for raises.

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Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.