PetSmart reviews

3.1

37% would recommend to a friend

(10,790 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jul 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Great customer loyalty, discounted items always helpful, support among most store level employees, flexibility on scheduling if you're a good worker, room for movement in different departments. I worked in front end, stock and pet care and most people were very willing to help you learn.

Cons

Low pay, insufficient employee reviews, turnover of management a lil too fast, having to work beyond schedule limitations sometimes (ex. you let them know you can't work past three and you're scheduled to four). I worked 39 hours a week so I couldn't be considered full-time and get good benefits. A person who worked for a month received a promotion over me (was there for year and half) cause of favorites with one manager. Very unfortunate. She made many mistakes in her new position.

2.0
Jun 24, 2010
Recommend
CEO approval
Business Outlook

Pros

started ok like to see the dogs and cats

Cons

dms have favorites and you are teated accordingly policies not enforced equally, some people get away with things that some are fired for politics suck......culture? non existent colleagues back bite and throw you under the bus, then back up and run over you again, then open the door to make sure your dead if not they run over you again! No teamwork at district level. DM friendly with some (very) and rubs that in the non favorites noses, then with some she is ms. P&P.

3.0
Jun 24, 2010

Worked in aquatics dept

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you love working with animals, this may be the place for you. Although only there for a summer it was a great learning experience to say the least

Cons

If you have a dislike for cleaning up dog poo or urine this is not the place for you. This is the only part of the job that really creeped me out.

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Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.