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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,787 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Feb 23, 2010

      Customers great, but management less than ideal

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great customers, get to see animals every day, great products to feel confident selling.

      Cons

      Poor selection in management, management tries to be too close with employees that it hinders efficiency, toleration of sexual harassment between younger employees, lack of management accountability.

      3.0
      Feb 23, 2010

      Used to be a good Company to work for.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits package was great compared to other companies.

      Cons

      I had over 7 years with the company. When I was hired the mgmt was trained "on the job" and those mgrs know a lot. Now, mgrs are sent to other store to learn procedures and they come back knowing nothing. I've heard they are going back to the old way this year. Don't be a "whistle-blower" because you'll be the one that loses your job. Yes, I spoke up one to many times when I refused to violate policies as requested. I reported some inconsistencies in another store. Within a month I was terminated and the manager that is violating all policies still has their job. The customer service scores were better when the Manager did the actual schedule instead of a "machine" doing it. I was always UNDER payroll budget when I made it.

      4.0
      Feb 18, 2010

      Good place to get started as a dog trainer.

      Pet training instructor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You make your own schedule depending on what class times and days you think you can sell. You get holidays off for the most part because no one wants to come to class on holidays. You get a month of training and then start teaching immediately so it gives you a good start especially if you want to train using positive reinforcement techniques.

      Cons

      You end up working every weekend because those are prime times for classes. You have to be good at selling classes, otherwise you'll just make your hourly rate and no commission. The commission you do make is only 25% but it can add up quick if you're a good seller.

      Viewing 10723 - 10725 of 10,787 Reviews
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      Glassdoor has 11,050 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.