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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,787 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Feb 17, 2010

      Yes...I work here and love my job...but too much political and corporate garbage

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The dogs and all other pets, the friends i have made, my benefits, the closeness to my home, being able to creative.

      Cons

      Never being off for holidays, working weekends, the gossiping is bad, Its 7 DAYS a week, the policies, the lack of direction. Never being complimented but always being critisized. Money is ALWAYS the issue....push push push....Its about the bottom line. You are to do it the way they want you to and no other way is acceptable. The lack of support. And above anything else...is the training...or lack there of! Absolutely horrendous.....You are on your own...sink or swim

      2.0
      Feb 14, 2010

      Petsmart is losing it's culture that made it a great place to work.

      Manager in merchandising division
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are not many other good paying corportate jobs in Phoenix. Other than Dillards Petsmart is the ONLY retail corporate. The corporate office is nice, clean, bright. Caefe and Covered parking for everyone a big plus when it's 115 degrees outside. Employees are provided with good tools to do their jobs. Depeding on your grade level, you sometimes get to travel on corporate Jet- a real treat.

      Cons

      Most of the Managers and Directors are from other companies- who were nasty places to work. (.e backstabbing click-ish retail) . They comment on how much friendlier Petsmart is. However they are changing the culture- and bringing those "not best practices in". It has become much of a place where your title matters --more a place where certain people will only talk to you if you are a certain grade. The company is top heavy with Directors and VPs, who are not interested in what those below them are doing. They spend all of their time with eachother- and call it leadership. You must be very good at politics to survive. You must be popular to be considered capable. Demotions are becoming more common, and oddly this has not been seen a reflection of poor leaders, failing to develop teiur people, but blamed on the people themselves .

      4.0
      Feb 10, 2010

      Petsmart - decent place but typical retail

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      They had room for growth and promotions and encouraged it - if you aren't getting promoted or cross trained, you are not doing a good job, end of story. The Store I was at took time to really train the associates depending on what area they were in, and the training was on going. Decent health care but takes a while to become available to you

      Cons

      Like in all retail there can be drama going on between the employees, are manager was decent and tried hard to curb this problem. Pay isn't that great, but comparable to other retail stores. Also yes, schedules are flexable but your hours are based on what you are available, again common with most retail.

      Viewing 10726 - 10728 of 10,787 Reviews
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      Glassdoor has 11,050 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.