PetSmart reviews

3.1

37% would recommend to a friend

(10,786 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jan 7, 2010
Recommend
CEO approval
Business Outlook

Pros

Extra days off during a week with a holiday. The three days off is nice. Low pressure, not much stress.

Cons

You are a glorified associate, there is not enough floor coverage to work the floor so the managers do it.

1.0
Jan 7, 2010
Recommend
CEO approval
Business Outlook

Pros

Interactive environment with people and their pets can be rewarding. People appreciate that you take an interest in their personal life that they share with their pets.

Cons

Management is simply aweful. As someone with a Bachelor's Degree, I can safely say that the management here is simply not "on the ball."

2.0
Dec 18, 2009
Recommend
CEO approval
Business Outlook

Pros

I love working with the animals, and over the time I've worked there I've found customers that I care about. Seeing animals get adopted, rather than bought is amazing.

Cons

The management won't protect you like they should. My phone number was leaked, and I was then harassed by a former employee. I work three departments but will never see a raise until my next year mark. Pay is higher than minimum wage, but not enough to survive on compared to hours avaliable. Other employee's that have worked there longer have lost their heart in the job and have become careless. No matter how hard you work, you will not reap benefits.

Viewing 10732 - 10734 of 10,786 Reviews

Glassdoor has 11,049 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.