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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,786 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Dec 16, 2009

      totally sucks to work here

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      other than getting paid weekly, there are none.

      Cons

      they pay you crappy wages, they are not very flexible with the scheduling, they do not like you to request time off, basically if you have other things going on they expect you to drop everything for a crappy job that pays you nothing. also the management does not respect or care about it's part time employees other than the select few.

      2.0
      Nov 30, 2009

      Senior Management is the worst in this comapany!

      Pet products managre
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a fun place to work. I made a lot of friends and there can be really cool people there. If you love animals, it's also a great place to work.

      Cons

      The management team is horrible. I was promoted to the second lowest rank manager after 5 years of working there and even then they had questions about promoting me. Most of the Store and Operation Managers are morons and don't know what they're doing. My Store Manager never left the office for his 10 hour shifts. Nobody in the store liked that. Favoritism is very big there. People talk about you behind your back and you have to pretty much be a female dog to get somewhere in that company. District Managers and anything higher up than that is also horrificly horrible. Whenever I had a problem, no one ever helped. Worst company ever,

      Viewing 10735 - 10737 of 10,786 Reviews
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      Glassdoor has 11,049 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.