PetSmart reviews

3.1

37% would recommend to a friend

(10,794 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Feb 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Working with animals. Pushes you to learn more. Flexibility. People always want to discuss their pets. Fellow Employees are fun and easy to work with

Cons

Dealing with stupid customers who won't listen. Can be physically demanding. Low pay and opportunity for raises or promotions.

4.0
Feb 11, 2012
Recommend
CEO approval
Business Outlook

Pros

You are not told you will work 70+ hours per week, no huge resets for holidays, and you HAVE staffing.

Cons

Typical favoritism in promotions, and a focused too heavily on HR, and LP issues. The associates are number one on these issues, managers?.....bye!

4.0
Feb 7, 2012

Good college job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Get to work in an environment with other animal lovers. Must be an animal lover to work there and be willing to handle any of the animals.

Cons

Hours tend to get cut after the holidays and at certain points of the year when business slows down.

Viewing 10732 - 10734 of 10,794 Reviews

Glassdoor has 11,057 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.