PetSmart reviews

3.1

37% would recommend to a friend

(10,795 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Feb 7, 2012

Good college job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Get to work in an environment with other animal lovers. Must be an animal lover to work there and be willing to handle any of the animals.

Cons

Hours tend to get cut after the holidays and at certain points of the year when business slows down.

4.0
Jan 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Solid place to work. Compensated well but very policy driven. If you love pets this can be a fun place to work.

Cons

Hourly staff allowed to make numerous mistakes, while managers are almost never given a second chance or benefit of the doubt. I myself had to terminate many managers for small infractions. You need to be prepared to deal with the ugly side of pet business, such as injured pets, pet death, etc.

Viewing 10735 - 10737 of 10,795 Reviews

Glassdoor has 11,058 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.