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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,794 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Nov 3, 2011

      Great place to work as long as your not there for the money.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tons of experience working with animals! You learn a lot about different types of animals as well as gaining experience treating sick animals.

      Cons

      Very low salaires, lots of work for little pay. In petcare department you are constantly cleanning cages everyday except Saturday and Sunday in which you still have to clean fish tanks. Have to deal with rude people who ask for your advice then tell you that you don't know what your talking about.

      4.0
      Nov 3, 2011

      An eye opening experience for anyone who wants to work in retail.

      Support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The staff works as a family, and some days are harder than others, but at my store we know we all have each other's back. It's a great place to work as a student in college and promotions are given to those who show initiative.

      Cons

      Raises are minimal for the responsibilities of the job and there are instances of difficult situations with customers, but that is something you will find in any job in retail. A lot of the time, we are educating our customers on the needs of their pet, so this can be time consuming.

      1.0
      Sep 24, 2011

      I would not recommend working at PS.

      Groomer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, awesome clients, good benefits.

      Cons

      Management does not care about their employees. They are cold hearted & mean. You can't go to the careline or to the DM with a problem because its turned around & shoved back in your face. Some. Coworkers are ok but most are not.

      Viewing 10738 - 10740 of 10,794 Reviews
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      Glassdoor has 11,057 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.