PetSmart reviews

3.1

37% would recommend to a friend

(10,795 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Sep 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Good pay, awesome clients, good benefits.

Cons

Management does not care about their employees. They are cold hearted & mean. You can't go to the careline or to the DM with a problem because its turned around & shoved back in your face. Some. Coworkers are ok but most are not.

3.0
Sep 21, 2011

It was a good for high school employment.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The customers were always friendly.

Cons

There really wasn't much room for advancement.

4.0
Sep 14, 2011

Rewarding!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best thing about working at PetsMart is the customers who genuinely care about their pets and people around them. You can educate a pet parent on the proper care for their pet, and they appreciate it.

Cons

The worst thing is the customers who never listen to the associates on the basic and proper care of their pets. It's even worse when you are dealing with fish, and someone brings in a bag of dead fish that died because a tank was over crowded.

Viewing 10741 - 10743 of 10,795 Reviews

Glassdoor has 11,058 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.