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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,786 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Oct 17, 2009

      Not too bad

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -You get to work with animals -Training the pets/pet parents makes a BIG difference in their lives -Decent work environment -Nice commissions For the most part it's a pleasant place to work as a Trainer. I am treated very well and respectfully.

      Cons

      -Management doesn't always know what they are doing -Horrible pay -Sales pushes more than actual training -Training for the position could be better Management is pretty forgiving but as other people have said, you don't always get days off that you NEED and hours are spread way too thin.

      3.0
      Oct 17, 2009

      Bait and switch

      Lead cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy job, talk to people, help them out with their questions. Upper management (Store manager and operations manager) are normally awesome and knowledgeable.

      Cons

      Hours kept on being cut for the whole store. Working the trucks in the early morning/night is physically tough and can be boring.

      2.0
      Oct 12, 2009

      Not your typical pet store

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Helping out customers with their needs is satisfying because you can share your knowledge -You learn a lot of new things -The majority of people aren't that bad -Customer relations

      Cons

      Management is the number one thing that needs to be improved. The managers don't really know what they're doing half the time, yet they're always hasseling associates. There is a lot of favoring, even if you do your job right. The policies are always changing and it's hard to keep up. The company expects a lot from their employees with little reward. The pay isn't great at all. They hire too many people and then spread hours thin. There should be more in store promotions rather than outside hires because some people deserve the promotion more than the new hire.

      Viewing 10741 - 10743 of 10,786 Reviews
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      Glassdoor has 11,049 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.