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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,805 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      Aug 24, 2017

      Sad state of management posing as animal care activists

      Corporate office (management level, position deliberately withheld)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate salaries were appropriate.

      Cons

      Typical of large corporations, PetSmart can't move swiftly enough to shift strategy to address changing market demands. More frustrating, however, is the thin veil everyone wears regarding their love of animals. Some folks actually do care, but it's verboten to present an image of being agnostic toward pets, so everyone else just fakes it.

      1.0
      Aug 7, 2017

      Don't wast your time.

      Assistant store leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some really good people trapped in a horrible company.

      Cons

      The hedge fund group that owns the company. I got my first taste at how little they knew how to run a business when the upper management team posted a video for the store stating that they've made a lot of mistakes, were sorry, but that we are expected to still do our jobs and essentially bail them out of their stupidity. They make changes on a weekly and, at times, daily basis. They reverse course without explanation, and have driven out numerous leaders, potential leaders, and tenured personnel to bring in their own corporate pawns who have experience in destroying other companies (Payless Shoes) and no experience on how to take care of or retain their employees.

      4.0
      Apr 24, 2017

      It All Depends

      Pet care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like animals and educating people on how to properly care for them, you'll like this job. You get to see dogs and puppies all day, and if you work in pet care you get to be responsible for caring for the small animals. My favorite thing to do was to get fish for people. If you work with a good mix of people and enjoy being with your coworkers, the job can be a lot of fun.

      Cons

      If you have a crappy manager, the job will not be as fun because you get to deal with someone who isn't helpful and schedules you all wrong. Also, since it's retail, you get all that customer b.s. too.

      Viewing 124 - 126 of 10,805 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.