PetSmart reviews

3.1

37% would recommend to a friend

(10,802 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Nov 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Exciting and equally challenging job. Really pushes you physically and mentally. Fast past and never a dull moment.

Cons

Not enough compensation for all the hard work, especially for the position being commission based. Would be nice to have bonuses for achievements in sales or marketing goals that have been met.

1.0
Oct 7, 2017
Recommend
CEO approval
Business Outlook

Pros

The animals are the best thing, and the only reason why I continue to work here, because honestly the pay is terrible

Cons

Everything about working in this toxic environment is a con, the stress is always high, management is constantly yelling about stuff, regardless of how busy you are if something's not done it's your fault. There is no winning.

5.0
Oct 2, 2017

Good job

Recommend
CEO approval
Business Outlook

Pros

Interaction with the dogs is the best part. Most customers are friendly and we get to know them. Fun co-workers.

Cons

Cut hours, not enough time to complete your tasks. The new stock room rules take too much time. Email capture threats are annoying.

Viewing 121 - 123 of 10,802 Reviews

Glassdoor has 11,065 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.