PetSmart reviews

3.1

37% would recommend to a friend

(10,803 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Apr 4, 2018

Lack of Diversity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Perks and Benefits are very good, there's a lot of fun events and animals everywhere!

Cons

No diversity in the HR department or the senior leadership team. I think there's 1 minority in both HR and Executive level. In recruiting if you have no diversity you may not see diverse hires, and interns.

2.0
Feb 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Depending on your store, managers may or may not be helpful, understanding, and flexible with schedule. This varies strongly store to store

Cons

Schedule varies widely week to week, corporate policy on animal husbandry is appalling, little to no consideration of associate input, emphasis on making money over well-being of animals, constant emphasis on things out of employee control (puppy guide/training sales, email capture)

3.0
Jan 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits, dog friendly office, cafeteria

Cons

No clear direction, management cannot decide on direction. Managers/Directors much more concerened about own growth than employees reporting to them.

Viewing 118 - 120 of 10,803 Reviews

Glassdoor has 11,066 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.