PetSmart reviews

3.1

37% would recommend to a friend

(10,803 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Feb 18, 2019
Recommend
CEO approval
Business Outlook

Pros

You got to learn dog behaviors and see how they interacted between others. Seeing the different breeds was fun. You got to interact and play with animals all day and rarely had to deal with people. Eventually would see the regulars and you would get a opportunity to bond with pets. It is a good first time job, but only if it's for short term. It was easy to have a second job as you could sign a availability slip, with specific times. Having a 15% discount was nice and getting 10$'s off (a monthly coupon) certain dog food brands was also nice to have.

Cons

I worked as a Pet Hotel Associate for 2 1/2 years (2015-2017). My hours were usually between 24 to 30 hrs a week. 8am-5pm time slots were normally scheduled back to back. Half of my time was spent in Day Camp. The only time I would be relieved, were for breaks and lunch time. Being in that room became exhausting and left me wanting to do other duties within my job title. I brought this up to the Managers, only to be ignored. Seniors and Managers would go out of their way to single me out and put me in camp, even when I would trade duties, like checking kennels and cleaning, with other employees. This became such a problem, that I had to contact the Careline. However, the Managers would not do anything to fix this problem even when I reached out to HR. The Day Camps were usually overcrowded (15 max for small, 12 max for big). A lot of times camp would go over the maximum occupancy. Some of the dog’s were not well socialized with the group. This created a very stressful environment as fights would break out. During morning play times, employees would not follow specifics made by pet parents. Extra play time (which are paid for) were not utilized or cut short. Managers played favorites with certain employees hours and times. When my pay was increased to 10$, my hours got cut from 30 hrs to 15 hrs per week. There were constant miscommunications and under-staffing issues, especially during the holiday’s. During our busy seasons, some dog’s would be left in their own messes and it would take forever before someone would come to clean out their kennels. The most upsetting part of this job, was seeing cats not being socialized twice a day like their charts specify or having them sit in a cage, with dirty boxes for long periods of time. Managers were negligent over obvious health/safety hazards. These problems consisted of mold in the play rooms, dusty air vents, faulty sanitizing equipment, etc. It would take the Managers months to do something, because they are to "busy" to call someone. Co-workers were a toss up, most were difficult to work with. There was bullying from Seniors (I was on the receiving end of this) and they were very cliquey. It was difficult to even get people to work together because of the drama between Seniors and Co-workers.

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PetSmart Response
7y
Thank you for taking the time to leave a review. This is not in line with our values, and we take this type of feedback seriously. We'd like to understand your experience more to ensure we address some of the workplace concerns you mention. Please contact the CareSmart line at 1-800-738-4693 so we can understand a bit more. Thank you very much for taking the time.
1.0
Jan 29, 2019

Horrible!

Recommend
CEO approval
Business Outlook

Pros

Work hours as a Store Leader. Few closings (1x per Week)

Cons

From DL position on up (at least in my district/region) is consumed with bully-management style. All talk about associates being taken care of, yet P on the leaders. You will be replaced with no warning or no negative write ups UNTIL one of the “buddies” calls the DL, needing a job.

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PetSmart Response
7y
Thank you for bringing this to our attention. This does not align with our values, and we’d like to discuss further so we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
1.0
Nov 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- The pay is good, but you will work overtime and slave away, taking away time from your family and outside life. - Benefits are good, and vacation is offered, but when you try to take it, they get upset. What's the point of a lot of vacation when you can't ever take it. Or if you take it, it's held against you? - Casual dress - Can bring pets to work

Cons

- Complete and utter micro-managers at its' best. They watch by minutes how long your breaks/lunches/schedules are at even though your work is complete and you're putting in the hours. Their motto is that they don't care about the hours, they just "want you to get the work done", aka you will not have an outside life outside of work. - Total Devil Wears Prada meets Mean Girls. People and Management are cut-throat and only care to impress their sups and directors so they can move up in ranking. People step on each other and throw each other under the bus to get ahead. That is the culture and moral of this place. People live in fear of losing their jobs. People are cold here, they act like they're interested in you personally, but they just care about themselves and how to get ahead. It is a rotating door and people are getting fired left and right. - There is SO MUCH constant change, they will keep saying that you need to embrace change, but HUGE changes and re-organizations keep happening every other day, there is no way to keep up with it at all. - No training or help for new employees. They are expected to know anything and everything, and if you don't, you are fired. They don't even allow you to get your things, they just show you the door and ship your things to you. - Employees are not valued at all, their opinions and ideas don't matter, and if they make a mistake, they get talked to and fired immediately. There is no room for error except for those in upper management. - Favoritism runs rampant. One person can make errors, come in late, take time off, work from home if the boss likes you. And the same person with the same title, time of employment is equal, except they are a woman, and make a mistake, it's looked down upon and they get fired for doing the exact same thing.

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PetSmart Response
7y
I'm sorry to hear this was your experience. I can assure you this does not align with our values or culture. Please contact the CareSmart line at 1-800-738-4693 so we can understand more and address. Thank you, again.
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