PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Jan 3, 2017
Recommend
CEO approval
Business Outlook

Pros

The best thing about working here is the pets. It's hard to have a bad day at work when you get to be with dogs all day.

Cons

Disorganization from the top down. They implement changes without putting systems in place to make them work. For instance, we've been required to use new cleaning chemicals in the Petshotel, but we are unable to reorder these chemicals when they run out due to a glitch in the ordering system. Also, since the company went private in 2015, the focus is no longer on CARE or operating the business in an ethical manner. Now, it's all about numbers and the bottom line. This, at the expense of the pets in our care and the employees who truly want to do a good job.

3.0
Dec 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay for a retail job OK discount Opportunity to move up

Cons

It is turning into a sales job especially for management. There is a huge focus on making sure people buy something, to the point of feeling like you will lose your job if your "goals" aren't met. Less hours given to the stores in order to make up for dwindling sales.

2.0
Nov 14, 2016

things have changed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is decent and bonus's are good

Cons

Since the buyout and all the new management there are very few people left that know the history. They are not thinking about things just acting with no regard to people who leave, are asked to leave or those left, that likely wont be there much longer

Viewing 130 - 132 of 10,805 Reviews

Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.