PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Oct 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, concerned with safety of employees as well as animals in the salon, I worked with great people

Cons

Corporate doesn't understand what it's like to work in the salon, and expect us to do too much in a high-volume salon. We don't have 12 arms...

1.0
Oct 12, 2016
Recommend
CEO approval
Business Outlook

Pros

None since new being acquired.

Cons

No quality of life. Horrible senior leadership decision making. Senior leadership does not care about anyone or anything but filling their pockets. Company used to be a good company to work for but is now ruined. Micromanaging to death. Not realistic in expectations. Complete disconnect between the stores and senior leadership team.

1.0
Oct 4, 2016

Now is not the time to work for PetSmart

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casual dress and being able to bring pets to work everyday.

Cons

Since being acquired by a private equity firm the company has been in constant turmoil. There have been two major rifs, and in addition, they are consistently reorganizing the departments and terminating associates. The employees are treated unfairly, there is constant tension and the morale is horrible. This private equity firm plans on selling as soon as they are able which is why you shouldn't consider applying here until ownership changes. Maybe under new ownership this will once again be a great company.

Viewing 133 - 135 of 10,805 Reviews

Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.