PetSmart reviews

3.1

36% would recommend to a friend

(2,408 total reviews)
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Ken Hicks

23% approve of CEO

28% positive business outlook

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2K reviews

Reviews about "Compensation"

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2.0
Mar 11, 2025

Used to be better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Base salary is near retail average - Charities impact

Cons

- Return to office, lack of flexibility in schedules - Poor benefits, bonus counted as part of salary by HR/recruitment but often not paying out - Cultural shift, prior focus on diversity and inclusion has not been maintained. Minority representation disappearing from corporate.

4.0
Mar 10, 2025

Depends on location

Recommend
CEO approval
Business Outlook

Pros

flexible scheduling, education on a wide variety of animals, improve characteristics such as multitasking, dependability, responsibility. Ability to climb in leadership and get raises with improved performance. The animals are truly taken care of. In the three locations I have been at in three different states, it truly depends on management.

Cons

Some stores are high paced environments which could be overwhelming for some, lack of team communication can impact pet health and getting stuff done, and some places don't offer enough shadowing training for the department.

3.0
Mar 10, 2025

Rapidly Changing

Recommend
CEO approval
Business Outlook

Pros

Fun people to work with; bringing pets to the office is a great perk

Cons

Deteriorating competitiveness of compensation and benefits. Pay is stagnant when the company isn’t performing, but is below market at most positions. Insurance options that are usable get worse annually (which is pretty typical in the market right now). Recent return to office mandate feels like a loss of a perk.

Viewing 139 - 141 of 2,408 Reviews

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