PetSmart reviews

3.1

36% would recommend to a friend

(2,405 total reviews)
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Ken Hicks

23% approve of CEO

28% positive business outlook

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2K reviews

Reviews about "Compensation"

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3.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

-Spend time with animals -Form bonds with customers -Generally a fun job -Decent pay depending on raises -Some coworkers are nice. Emphasis on some

Cons

-Management was mostly unhelpful/downright rude. -Not enough staff to complete daily tasks -Dogs were neglected due to understaffing -Injuries from animals -No breaks as a manager, couldn’t eat some days

2.0
Mar 11, 2025

Used to be better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Base salary is near retail average - Charities impact

Cons

- Return to office, lack of flexibility in schedules - Poor benefits, bonus counted as part of salary by HR/recruitment but often not paying out - Cultural shift, prior focus on diversity and inclusion has not been maintained. Minority representation disappearing from corporate.

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