PetSmart reviews

3.1

37% would recommend to a friend

(10,803 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Feb 9, 2026

District leaders suck

Recommend
CEO approval
Business Outlook

Pros

good work environment, easy job, somewhat competitive pay

Cons

no promotion opportunites, very rarely pay increase opportunities, management gets treated like gods while the workers get treated liek trash

5.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

George was an amazing manager! Great energy and lead our team well.

Cons

Location for the store kind of sucks.

1.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, good pay, good bonuses,

Cons

Horrible DL leadership. No hours, expectactions are high. SL expected to do everything. 10 aisle they want done on top of everything else is unrealistic when you have no payroll. Expectations for this year are even more. Get out if you can and stay away from the company.

Viewing 142 - 144 of 10,803 Reviews

Glassdoor has 11,066 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.