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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,802 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Feb 10, 2026

      Rewarding work with clients and pets, but increasing expectations with reduced support

      Pet stylist (dog groomer)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working as a dog groomer provides the opportunity to build strong relationships with both clients and their pets, which can make the work feel meaningful and rewarding. Many clients develop long-term trust with their groomers, creating a loyal customer base and a sense of community. The salon environment can also foster supportive coworker relationships, where team members help each other manage busy schedules and challenging grooming situations. Commission-based pay allows motivated groomers to increase their earnings through productivity, and the role offers valuable hands-on experience for those looking to grow in the grooming industry.

      Cons

      Policies and operational expectations can sometimes make it difficult to work efficiently in the salon. Communication around new rules or workflow changes could be more supportive and collaborative. Groomers are primarily commission-based, but additional responsibilities — such as cashier duties and other non-grooming tasks — have been added without additional compensation. At the same time, employee hours have been reduced while productivity expectations remain the same as when the salon was fully staffed. This can create added pressure on the team and impact morale.

      3.0
      Feb 9, 2026

      District leaders suck

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      good work environment, easy job, somewhat competitive pay

      Cons

      no promotion opportunites, very rarely pay increase opportunities, management gets treated like gods while the workers get treated liek trash

      Viewing 139 - 141 of 10,802 Reviews
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      Glassdoor has 11,065 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.