PetSmart reviews

3.1

37% would recommend to a friend

(10,784 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Welcoming environment. Good benefits. Work with animals. Supportive peers.

Cons

Retail headaches. Work with very young associates that don't share good work ethics. Salaried and often work 50 to 60 hours depending. Not enough labor provided. Grooming salon can be tough.

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PetSmart Response
4d
Thank you for sharing your experience. We’re glad you’ve found a supportive environment and strong peer relationships, but we’re sorry to hear about the challenges you’ve faced with workload and staffing. We appreciate your feedback and invite you to reach out to the CareSmart line at 1-800-738-4693 so we can better understand your concerns.
Viewing 13 - 15 of 10,784 Reviews

Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.