PetSmart reviews

3.1

37% would recommend to a friend

(10,785 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Aug 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Still have die-hard associates who live the culture of PetSmart. Still have a great product mix, passionate front-line associates, and great services. Focus is shifting more on the field which is a good thing in retail.

Cons

New leadership is ill-equipped to lead a great company. They are decent at doing non strategic work, although every new initiative that is rolling out was either IN THE WORKS already or had been discussed in last few years. The senior leadership team lacks the skills to lead people and engage them. Great place to be if you want to come in and just get work done. Highly talented leaders are vacating at a rapid rate, which only will leave sub-par performers. Good talent won't be attracted because of the sub par practices and 90s style leadership methodology. People being brought in via favoritism, and there is no longer a decent long term incentive that had existed in the past for Manager/Directors. Talent Development is no longer a focus, at least for next few years as the company focuses on driving for a successful IPO. Values that just rolled out could be the same 5 at any company, yet new leadership is heralding them as "new and important".

1.0
Mar 29, 2017

That escalated quickly

Recommend
CEO approval
Business Outlook

Pros

can bring pets to work

Cons

Another review said it this is no longer the same old PetSmart. That in and of itself is not a bad thing. Prior to going private, the management team was clearly making short term decisions as most public companies with quarterly earnings calls are wont to do. When the PE people took over, it was honestly fine that they riffed a bunch of dead weight to make the company more efficient. Unfortunately, this was about the limit of their leadership prowess. I have not before encountered a management team with such an undeserved sense of self worth. Despite coming in and talking good game about building and sustaining a highly performing company, their have made some head scratching decisions. If their goal truly is to position this company for the long term, I have to say they simply are not good at their jobs. On the other hand, despite the whopping nigh $9B price tag they paid for the company, the LPs only actually coughed up around $2B in equity for an asset with something like $1B in annual ebitda....so barring the company going under quickly it is clear the equity partners will get their return, bondholders might get waxed, and perhaps this has been management's true goal all along. In that case, I guess they are good at what they do. Worth adding PetSmart debt is trading at around $93 on secondary markets. (all this is publicly available information).

1.0
May 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Work environment allows pets to come to work everyday and causal dress is fun and relaxing. Many talented people there working their hearts out but are often set up for failure.

Cons

Upper management has ears but cannot hear, eyes but cannot see. Want to micromanage but are only in the office long enough to drop bombs and leave before the fall out.

Viewing 13 - 15 of 10,785 Reviews

Glassdoor has 11,048 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.