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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Jun 19, 2017

      Pet Care Specialist

      Pet care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love working with different types of animals. In charge of reptiles, rodents, birds, and fish. This is a great opportunity to learn about proper habitat and temperatures for animals. Anyone looking for a career in Agricultural, veterinarian or simply love all animals should go for this career. Its a great way to meet new people. Learn about different adoption ageancies and help others. Petsmart is very community friendly. We do different events throughout the year. Very liberal and fun company. Managers, co workers and most of the pet parents are awesome.

      Cons

      Unfortunately, Petsmart is more of a retail based company. I mostly do cashier and customer service which some customers are "interesting". Being retail we get retail pay. Dont consider long term unless you're moving up in the company. If you stay in the same postion etc just know the new hires are making more than you. Schedules can be a problem. There are no set schedules.

      4.0
      May 16, 2017

      Used to be a great company

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome associates and managers (mostly). Decent pay depending on position. Customers are over all pretty decent as well. As long as your able to get full time there will be vacation, and holiday pay. Not a hard job just a lot of physical labor (I'm a stocker).

      Cons

      Once corporate bought the company it went slowly downhill . Now it seems to be about the almighty dollar for them. More work load for us. New rules and old rules change constantly it's even hard for supervisors to keep up with. Overall it's a decent company to work for.

      2.0
      Apr 19, 2017

      Opportunity yet at cost of high stress

      Art director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of options that smaller companies cannot offer: large scope projects, business trips around the country, collaborate with other large brands and third party agencies, etc.

      Cons

      Extreme stress in high-demand work, low job security when some degree of layoffs occur every other year, very little room for growth as talent is often brought in for the higher positions, pays nicer than many smaller companies, but still was underpaid the entire time of my employment for the job duties and titles that I had, often a lack of teambuilding in favor of high demand deadlines.

      Viewing 190 - 192 of 10,806 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.