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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,808 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      May 14, 2015

      Alright for a first retail experience

      Pet care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Animals are fun, customers are quirky, job keeps you busy so your day flies by usually.

      Cons

      Work is sometimes disgusting, customers can be crazy, management was deranged. Company often sells useless or harmful products. Overstock and sick animals were kept in poor conditions.

      5.0
      Apr 26, 2015

      I love working with animals, so this was a great fit for me.

      Pet care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      My favorite thing about this job is the fact that I get to work so closely with animals every single day. As a pet care associate I mostly deal with pet parents that are looking for fish or small animals such as hamsters, gerbils, chinchillas, etc. I love learning new things, and this is a great job where you have to be quick on your feet with pet parents and always be willing to learn new things. Another major bonus is the friendly environment that my store, in particular, provides. All of my coworkers and my managers are extremely friendly and make this job so much more enjoyable.

      Cons

      Probably the most difficult part of working at PetSmart, especially as a pet care associate, is the fact that you have to know A LOT about animals. Much of the time you will have questions dealing with setting up a proper environment for an animal or fish, or questions about a sick pet, and what can be done about it. If you are willing to put in the time to learn about all the animals and all the fish (as well as the products carried in the store) you won't have a very had time, but it is A LOT to learn. Also, the pay is better than minimum wage, but the amount of work that this job requires does not equal the wages set by upper management.

      2.0
      Mar 18, 2015

      Bad place to be a store manager

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were good. There isn't much to say positive about being a store manager at this company. Store managers come and go.

      Cons

      DM undermines SM by asking how things are going creating atmosphere where hourly associates feel they run store. No support from upper management.

      Viewing 223 - 225 of 10,808 Reviews
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      Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.