PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Feb 26, 2015
Recommend
CEO approval
Business Outlook

Pros

I enjoy the customer interaction and my coworkers. For the most part, it can be a fun job in this position, but I see the other managers stressing out about how much they have to do with no support and/or payroll to accomplish. I assume it has a lot to do with the new management structure that is still under wraps--they fired a store manager and have not replaced them for 3 months now.

Cons

The company expect a lot form you. IT seems that most of the "old-timers" with 10+ years of experience talk about how good things used to be. This latest change, brought on by the private bid to purchase the company, seems to be hitting these managers the hardest. No one is truly "happy" in my location, glad to go to work and help people. They are more worried about following a directive to keep from getting fired. It makes a depressing work environment.

3.0
Nov 14, 2014

It WAS a great place to work ... no longer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casual dress, pet friendly, great culture and nice home office. On site Daycare, Fitness Center, Parking Garage and onsite cafeteria and dry cleaning.

Cons

Can't trust the organization. Layoffs have just occurred - seemingly targeting long service highly compensated associates. BEWARE! Senior Management is under pressure from the Board of Directors to cut costs. Insensitive and bad decisions are being made.

2.0
Nov 11, 2014

Just OK

Recommend
CEO approval
Business Outlook

Pros

The customers and pets are fantastic to work with! Associates work well with each other. Employee discount is nice.

Cons

Hardly anyone to help due to labor crunches. Many tasks not focusing on the customers. Lots of turmoil from upper leadership and lacks communication

Viewing 226 - 228 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.