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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      5.0
      Nov 18, 2025

      Good company

      Ux designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to work on various projects from e-commerce to services side, Great managers who are helpful, talented team, and a pretty decent work-life balance. You're not always swamped with work here which is a plus.

      Cons

      Not many that I want to list here.

      5.0
      Nov 17, 2025

      A great place to work

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who genuinely care about animals and teamwork Strong training for new associates, especially in pet care and customer service Opportunities to learn across different departments (grooming, cashiering, stocking, pet care) Steady company culture and clear expectations Discount on pet supplies Management varies by store, but when it’s good, it’s very supportive

      Cons

      Inflexible scheduling, especially during peak seasons Hours can be slow, especially outside holidays or if the store is overstaffed Limited opportunities for advancement unless you push very hard Pay increases are modest and don’t always reflect experience or workload High turnover can put extra pressure on long-term staff Workload can be inconsistent—some days overwhelming, other days underutilized Roles are very defined and lack nuance as they once did, which limits learning opportunities to advance in the store.

      avatar
      PetSmart Response
      7mo
      Thank you for sharing your experience and for your years with our Windsor team. We’re glad to hear you felt supported by your coworkers and benefited from the training and cross-department learning. We appreciate your candid notes on scheduling, hours, and advancement. Feedback like yours helps us understand where the associate experience feels strong and where it can feel challenging. Thank you again for taking the time to share your perspective!
      Viewing 241 - 243 of 10,806 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.