PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Nov 1, 2025
Recommend
CEO approval
Business Outlook

Pros

You gain basic retail experience get discount 50% off on petsmart branded products get 20% discount on name brand discounted services Good health insurance

Cons

DO NOT WORK HERE when I applied here I was happy because I actually had a good manager, and a good team.. but that also changed after a year of working here. I’ve worked here for almost 5 years. • If you work pet care you are not just pet care you will be register, basket grabber, in-store pick up. Basically a slave to every single task, on top of the care of animals. •There’s a heavy focus on treat activation that gets hammered on you constantly! Along with the chance and lucky’s that come out before halloween. It will drive you and customers insane with asking for donations. •The care of the animals is an after thought with this company. you’ll constantly have grown adults throwing fits and won’t take “No” as an answer for the sale of a live animals. handling animals is maybe like 20% of the pet care job. • No customers do research before buying animals, it’s a very rare occasion. so it’s your job to educate them like children. (They won’t take your advice anyways) • You’ll also be in charge of and taking care of sick animals. • This is a company that wants to be on par with large corporations. it’s not you’ll be worked on a bare bones staff with bad hours.

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PetSmart Response
7mo
Hi, we appreciate you taking the time to share, and we are concerned about some of the things you have mentioned above. We encourage you to reach out to our team via the anonymous CareSmart line at 1-800-738-4693 so we can learn more and try to help. Thank you!
3.0
Oct 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Good for people who are good at managing their own time/project lists.

Cons

Physically demanding. Often get pulled to cover other positions in the store, which really slows down progress. Not a great role if you are not confident in your ability to manage your time/projects and able to focus on the tasks needing to get done.

2.0
Oct 31, 2025

Bather

Recommend
CEO approval
Business Outlook

Pros

Fun working with dogs and seeing their different personalities.

Cons

Stressful at times working with dogs and their different personalities.

Viewing 256 - 258 of 10,806 Reviews

Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.