PetSmart reviews

Management undermines you at every turn - If you deny the sale of an animal to someone because they make it clear they have no intention of giving it proper care - depending on the manager - they will make the sale anyway. Would never schedule enough people - The workload for pet care associates was horrendous. There would regularly be only one pet care person scheduled at a time and it was expected that one person complete large, time consuming tasks while also servicing customers. Rare was the day every essential care task was able to be completed. Nearly all enclosures sold for hamsters and guinea pigs were insufficient. The tiny tales 'habitats' are the worst offenders of the bunch. The care pamphlet recommendations for habitat size are inadequate for practically every animal sold in the store. I received no proper training for animal care outside of an hour or two of computer 'training'. They will throw you out onto the sales floor and you will have to figure it out by yourself or from another pet care associate that also barely knows what they're doing. If you care about animals, you will be caught in a never ending cycle of being at your wits end and wanting to quit, but not wanting to leave the animals to someone else who may not care about their well being. Management knows this and takes advantage of it.

literally abusive to dogs in the salon