Petco reviews

3.0

35% would recommend to a friend

(6,865 total reviews)
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Joel D. Anderson

31% approve of CEO

26% positive business outlook

Petco has an employee rating of 3.0 out of 5 stars, based on 6,865 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Dec 20, 2010
Recommend
CEO approval
Business Outlook

Pros

~Animals all day long ~Diversity in the work place ~Meeting New Pet Owners ~Ability to educate oneself and others ~

Cons

~Preferential Treatment given by managers to co-workers ~Discriminating against current employees based on availabilty rather than skill! ~Inadequate Recompense comparied to similar retail groomers/grooming assistants (PetSmart). Commission @ 60% for GSM, 50% for groomers & 40% for bathers! Can't make commission then it's the minimum wage. NO PAY RAISES = SHAME ON CORPROATE Overall average for the week paid is either commission or hourly, not both. Should be both if one day you make commission and the next 2 days you don't make commission (i.e. day 1 commission = $110, day 2 commission = $45 day 3 commission $25, total for 3 days = $175. This person worked 3-8hr days = 24 hrs @ $8/ph = $192. This person would be paid the $192. Want to keep your employees happy, try it another way, commission paid for day 1 of $110 hourly paid for days 2 & 3 = $128. Now your employee makes $238 less taxes)! Much happier employee. Corporate tells grooming that they can make more money by SELLING add on's. Not so very true. You have to have the clientele and those same clients need to have the extra income to support their wants and an economy to support luxury items! Our current economy doesn't offer such luxeries in life, that is unless your Donald Trump. Having ones dog groomed is a luxury it isn't a MUST HAVE to survive this day in age. ~Grooming Assistants are scheduled for late afternoon to closing to clean up after groomers! Where does in the employee handbook does it state, not imply, grooming assistants must be closers? ~NO hardcopy employee handbooks! Managers escape goat is the computer portal in the break room! When ever there's a question, the answer is... it's in the handbook! How many managers have physically printed out the ENTIRE handbook and went through it with their new hires? I'd say less than 10%! ~Lack of suitable guidance for new hires and updating current employees. What happen to having the general store manager, manager on duty, and the overseeing managers allocate sufficient time for the appropriate one-on-one communications of training instead of relying heavily on the system portal to communicate all information? ~Impractical quota's for certain area's and the economy.

1.0
Dec 1, 2010
Recommend
CEO approval
Business Outlook

Pros

You get to see animals. Not everyone gets to work with them though. And they don't give you really any time to socialize with them. Even the ones customers bring in with them while they shop.

Cons

Management is the most major problem with our store. It's very stressful. In my store animals definitely don't come first. I have seen some appallingly nasty animal habitats in our store. Broken habitats that go several months without being repaired. It doesn't really seem to matter how good of a job you do as long as you do it fast. It's all about time and money not the animals. Our manager refuses to work the cash register but holds the cashiers to very high standards that he bases their hours on. CLI, PALS percentages, and when applicable donation collections. Every time a customer says no they don't have and don't want a PALS card it really stresses me because I know next week I am not going to have very many hours. I honestly don't know if the numbers he expects the cashiers to meet are company expectations or his so he gets a better bonus but it puts a lot of stress on the employees. He writes notes yelling at the employees like we're all children so you don't really feel like you're appreciated at all. I have seen all the lower level of management that happen to be female demoted with the excuse they were going with less or no team leads only to then promote male associates to those positions. If a manager quits or transfers they just rotate a new one in from another store or our district manager hires one of his golfing buddies. So there doesn't seem to be any opportunity to advance at all from within the store. The stress level is very high. You have very high expectations from management/corporate, have to know a lot about the products because what you tell someone will impact the health and well being of their pets, get relatively low pay, it's a dirty nasty job, you run the risk of being bit by unsocial animals. You are pushed to get customers to switch to premium brands of dog food. But I have to feed my dog the stuff we try to move our customers away from because it is what I can afford. We hear from our customers all the time how our products are several dollars more expensive than our competitors. And then you get 10 minutes to use the restroom and gulp down a snack for a very non relaxing break. Out of the jobs I have over the years, including a furniture store where the paychecks bounced regularly and one that had me so stressed I was nearly suicidal, this is by far the worst job I have ever had. The absolute bottom of the barrel worst. Definitely not a job. Just a paycheck. A rapidly shrinking check. Some times I wonder if I'm going to have to give up my pets because between bills and feeding the human members of the family there's just not a whole lot left each pay period. I have holes in my shoes and pants but I can't afford new ones.

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