Petsense reviews

2.9

35% would recommend to a friend

(280 total reviews)

Greg Sandfort

31% approve of CEO

27% positive business outlook

Petsense has an employee rating of 2.9 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petsense employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

280 reviews
2.0
Jun 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours Okay first job for a groomer

Cons

Hire managers with little or no experience managing people Low Pay No Advancement Opportunities for Groomers Company does not support groomers as employees; they are the first person that corporate throws under the bus. Groomers cannot make a decent living here even if you work 40 hours a week. The physical aspect of it will take a toll as expectations are higher than what should be considered normal You will have zero help from associates (although they are supposed to help put large dogs in tubs or on table). It is up to you to check in and check out clients, clean entire shop, wash/groom every dog, and do absolutely everything in the groom shop, which would be fine if it was your own business... but Petsense is making money hand over fist on their groomers with the commission or $9.50 an hour rate ($10 if you advance...that is the cap, or 55 percent commission if you rake in $5,000 a month or more...that is the cap). Managers have no formal training in how to properly manage people, and it is a "shame or blame" system that whittles away at employees self esteem and desire to work there.

2.0
Jun 7, 2018

Great for young kids

Recommend
CEO approval
Business Outlook

Pros

The customers (the good ones) and of course, the pets. I enjoyed working my job and ensuring customers got the best service possible. I also enjoyed my first boss, who had their flaws but was overall a sweet, well-meaning individual. Coworkers are fun and groomers are knowledgeable. Super helpful to work here and learn about how to care for your own critters if necessary.

Cons

Communication is a huge issue. Advancing or hiring within doesn't seem to mean anything. Scheduling is a pain and it seems that even when complaints are lodged, nothing is done or heard. If you're a keyholder, prepare to work alone and often at night.

1.0
Apr 23, 2018

Key holder

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Customers are awesome and friendly

Cons

No appreciation of employees value

Viewing 250 - 252 of 280 Reviews

Glassdoor has 285 Petsense reviews submitted anonymously by Petsense employees. Read employee reviews and ratings on Glassdoor to decide if Petsense is right for you.