Petsense reviews

2.9

35% would recommend to a friend

(280 total reviews)

Greg Sandfort

31% approve of CEO

27% positive business outlook

Petsense has an employee rating of 2.9 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petsense employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

280 reviews
1.0
Jan 8, 2018
Recommend
CEO approval
Business Outlook

Pros

First access to marked down products with additional employee discount and goodies sent from vendors. Easy job for associate. I like the feel of small stores with high quality customer service (usually, not always).

Cons

Vendors treat the employees better than the actual company. Upper company managers nit picks and is demeaning to store managers and their staff. They don’t support the store like they are suppose to. Employees keep leaving due to treatment and unrealistic expectations that is impossible if a store has a small staff. Unless you kiss butt, you will be treated poorly. They keep complaining about inventory increases despite all the stores getting $1000 worth of promotional products coming in every month that no one sells and eventually expires losing us money. Upper management also thinks they shouldn’t follow rules they hold their underlings to. It’s like high school with lots of gossiping and backstabbing. The whole company will learn about everything private because no one knows how to keep their mouth shut which makes their open door policy useless because there will be retaliation. Also the amount of hours given are pathetic. Unless you’re a manager, good luck getting even 25 hours a week and that’s being generous. Benefits also suck for full time employees.

1.0
Dec 28, 2017

Management Doesn't Care

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

20% Discount, I've made friends,

Cons

Management does not care for the store what so ever. The employees are expected to do his job, ontop of other things, and given no help at all. I have been through 5 managers in my 2 years of worker there. They just throw anyone in to fill the position. You are expected to have your life revolve around PetSense, no family time, no PTO. I work 35-40 hours a week and they still consider me "part-time". We are expected to take complete and total harassment (my life and safety have been threatened many times over the price of a bag of dog food) from customers who are throwing fits, and get no protection what so ever. I have had people waiting for me to get off work because they knew I was working alone, and was going to really harm me, and I was told that I would get over it. I had to call the police to even leave the store. I've been threatened to be fired before because I could not make it to work due to extreme weather (2 feet of snow and ice). If I didn't have a family to support, I would not be here.

Viewing 256 - 258 of 280 Reviews

Glassdoor has 285 Petsense reviews submitted anonymously by Petsense employees. Read employee reviews and ratings on Glassdoor to decide if Petsense is right for you.