Petsense reviews

2.9

35% would recommend to a friend

(280 total reviews)

Greg Sandfort

31% approve of CEO

27% positive business outlook

Petsense has an employee rating of 2.9 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petsense employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

280 reviews
4.0
Mar 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Young company with great employee focus, stock options and work / life balance

Cons

Little or no upward movement within the company, promotions typically are filled outside company ranks, typically from former Petsmart connections. Low pay and meaningless bonus programs.

2.0
Mar 7, 2015

Trying To Make It Work

Recommend
CEO approval
Business Outlook

Pros

PetSense is a great company in that they have a very employee and customer focused culture. Executive leadership and buyers are very helpful, when brought into the loop on things. Being a young company, some days one can perceive hope of career growth. The work life balance is really good, I have been in the pet industry for 15 years and can definitely say I have time to have a life with this position as apposed to previous companies.

Cons

I have encountered many challenges that make me question if this will work long term for me as well as if these challenges will prevent the company from being as successful as planned. First, salary is very non competitive. If you are a retail professional with any sort of degree and pet industry experience, it does not seem that it makes a difference. You are paid pretty much the same level as someone with no pet retail experience or education. The salary is well below national average. Next, things seem to be very cliquish. Although the company is spread throughout the United States, if something happens in a store, even HR issues, somehow the majority of the company knows about the issue. There seems to be a selected few store managers who are "the chosen ones" and can get away with anything, these being the same people who stir the most trouble. For this reason, I consider the company highly unprofessional and disorganized in the way of productive work environment standards, store management expectations, human resources issues and talent acquisition. Finally, the culture. While the culture is a paramount part of the company, they seem to be moving away from it. More and more "the culture" is used as an excuse and "the culture" seems to have picked up many many more unwritten paragraphs. Going back to that original culture instead of a small company pretending to be an empire would be very becoming. These issues are often growing pains of a new company but can also be detrimental, making myself as well as other colleagues worry about the future of the company and if all is going to pan out and be successful.

avatar
Petsense Response
11y
Hey Store Manager, thank you for the feedback. The last thing either of us want is a company like the one you have described. Can you get in touch with me, anonymously if you prefer, so we can come up with some solid suggestions I can give to the senior leadership to fix the problems you see? My email address and cell phone number are on the store directory if you want to get in touch. - Josh at SST
5.0
Dec 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Petsense cares more about its people than any place I have ever worked for. They not only claim to value great customer service, accountability, and integrity, they live it from the top down. Very good work/life balance. Smaller company with a great upside of possibility.

Cons

Really can't think of anything bad.

Viewing 268 - 270 of 280 Reviews

Glassdoor has 285 Petsense reviews submitted anonymously by Petsense employees. Read employee reviews and ratings on Glassdoor to decide if Petsense is right for you.