Petsense reviews

2.9

35% would recommend to a friend

(280 total reviews)

Greg Sandfort

31% approve of CEO

27% positive business outlook

Petsense has an employee rating of 2.9 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petsense employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

280 reviews
4.0
Jul 10, 2015
Recommend
CEO approval
Business Outlook

Pros

The current hours I am getting are wonderful, due to my manager working two stores in our region. My manager is great, and I have a lot of respect for him. I enjoy getting to work In an environment where I get to be around fur babies all day, and I don't mind having to lift dog food or clean out cat kennels.

Cons

The only thing I really don't like about my job is the drama. The girls I work with are always going at it with someone. Once they asked me who's team was I on. In my opinion it shouldn't be that way. We all should be one team and work together no matter what it takes to get the job done. Another thing is the fact that we have no assistant manager in my store. I asked my manager about this, because the job description states that my position has career potential. I would love to make petsense a career, but apparently my store doesn't make enough money to have an assistant manager. I guess my job title as Key Holder is a dead end.

4.0
Jul 4, 2015

Loved working here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At my store, both the general and assistant managers were amazing to work with. They were caring and compassionate when I had a death in the family. They also worked with me when I requested time off, and no guilt was given when I had to hand in my 2 week notice, before I moved out of state.

Cons

Sometimes, I felt training (for myself and other employees) was rushed, or gaps were left. The gaps may have been partially from miscommunication. While I understand that not everything can be taught at once, it seemed that some things that should have been mentioned just weren't. Also, during the winter, we had some honestly dangerous weather, and the state was placed under a State of Emergency. One of my fellow employees fell twice trying to walk into work, and the distance I had to drive kept me home several days, yet it always felt like a fight to get permission to close the store early. Lives are more important than profits on days when no one was out on the roads anyway (due to the State of Emergency). Granted, that market manager is no longer with the company, so perhaps this will be different, but, yes, you -do- have the ability to call employees during weather emergencies and say "Look, we aren't opening the store today. Stay home and stay safe."

3.0
May 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Moved upward quickly, compensated for distance travelled.

Cons

Must completely dedicate to them. They will not work around other schedules very well and no matter how much time and commitment you've put into it, once you've stepped on someone's toes, you're done. They believe in soft management, which in my opinion, gets nothing done.

avatar
Petsense Response
11y
Hi Assistant Manager, thank you for bringing this to my attention. Please reach out to me at josh.patterson@petsensellc.com so we can figure out a solution for you. The assistant manager role is full time and does require some nights and weekends, so in that regard, you are correct, if you have a competing work schedule, we will not work around that. If you have other scheduling concerns, we are happy to try and make any reasonable accommodations that will allow you to have a great work/life/family balance. Please reach out to me so we can find a solution.
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Glassdoor has 285 Petsense reviews submitted anonymously by Petsense employees. Read employee reviews and ratings on Glassdoor to decide if Petsense is right for you.