Petsense reviews

2.9

35% would recommend to a friend

(280 total reviews)

Greg Sandfort

31% approve of CEO

27% positive business outlook

Petsense has an employee rating of 2.9 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petsense employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

280 reviews
4.0
Jul 4, 2015

Loved working here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At my store, both the general and assistant managers were amazing to work with. They were caring and compassionate when I had a death in the family. They also worked with me when I requested time off, and no guilt was given when I had to hand in my 2 week notice, before I moved out of state.

Cons

Sometimes, I felt training (for myself and other employees) was rushed, or gaps were left. The gaps may have been partially from miscommunication. While I understand that not everything can be taught at once, it seemed that some things that should have been mentioned just weren't. Also, during the winter, we had some honestly dangerous weather, and the state was placed under a State of Emergency. One of my fellow employees fell twice trying to walk into work, and the distance I had to drive kept me home several days, yet it always felt like a fight to get permission to close the store early. Lives are more important than profits on days when no one was out on the roads anyway (due to the State of Emergency). Granted, that market manager is no longer with the company, so perhaps this will be different, but, yes, you -do- have the ability to call employees during weather emergencies and say "Look, we aren't opening the store today. Stay home and stay safe."

5.0
Dec 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Petsense cares more about its people than any place I have ever worked for. They not only claim to value great customer service, accountability, and integrity, they live it from the top down. Very good work/life balance. Smaller company with a great upside of possibility.

Cons

Really can't think of anything bad.

2.0
Oct 5, 2014

Petsense

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Helping customers with their animals

Cons

Upper Management is not connected to stores

avatar
Petsense Response
11y
Hey there, this is Josh from SST in Scottsdale. I am disappointed to hear that you feel that upper management is disconnected from the stores. Do you have any specific concerns or comments that I can address? I would love to figure out where the disconnect is so it can be fixed. Please feel free to reach out to me, anonymously if your prefer, at josh.patterson@petsensellc.com.
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Glassdoor has 285 Petsense reviews submitted anonymously by Petsense employees. Read employee reviews and ratings on Glassdoor to decide if Petsense is right for you.