I worked for this company for a little over a year in a sales and service role. I'll start by saying this; They have lacked direction, accountability and recognition on behalf of the employees who are actually doing the work. Just like the reviews say, making 75-100 dials per day, strapped to an office phone where it's monitored down to the tiniest of details. How long your calls were, how long the talk time is, how many dials you actually made to at one point actually recording the calls and dialing into the line without knowledge. It's an uncomfortable feel for someone who is actually trying to work hard. I don't know anyone who wants to be micromanaged like this. Sure, accountability, without a doubt. However, when you feel as though you are caged to your phone day in and day out and then have to service accounts on top of that. It's a pretty unfulfilling role.
I'll also add this. In the course of a year they changed the comp plan several times. I don't think they know how to pay employees. Service goals are tied to performance just like the sales goals. If you focus too heavily on sales, your service goal is jacked up and you won't get paid. If you focus too much on service your sales goal is affected just the same. All the money is goes back to the central hub. They don't pay employees what they're worth in my opinion.
I also believe that the company is writing their own reviews on Glass Door. The way the company was sold by the former recruiter was not at all what was delivered.
Anyone looking to take an entry level sales or service job. This is your chance. I wouldn't recommend this company.
