Pitney Bowes reviews

3.5

56% would recommend to a friend

(2,826 total reviews)
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Kurt Wolf

63% approve of CEO

47% positive business outlook

Pitney Bowes has an employee rating of 3.5 out of 5 stars, based on 2,826 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pitney Bowes employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Dec 16, 2009
Recommend
CEO approval
Business Outlook

Pros

For me, the work-home life balance was good. I had the flexibility to do whatever I wanted to really so long as my numbers were okay. And even when they weren't it was out. The benefits are awesome. A solid health plan and 401k. The majority of people are friendly, though most management is arrogant and totally annoying. Overall, it is a good starting point in a sales career.

Cons

Wow, where to start. Lets see. The pay is awful. I'm not even sure awful is even the right word to describe how bad it is. When I started as an SE (Sales Exec) my salary was $23K. It was quickly raised (which I had to earn) a few months later to $27 once they realized that $23K was laughable (not that I was any prouder of $27K). Finally in 2009, a new Sales VP came in and told PB how awful the salaries were so they raised them a big (mine went from $28200 to $37000). But, in turn, the lowered the commission so that the goal was no one actually made anymore money (but many people ended up making less). Okay what else. They tout the "new" OZ program and cell phone they provide is being there to help you, but its really just a management tracking tool and it's tedious and awful as well. With the exception of my manager, the management team is awful. They're all about a broken record. The thinking is, "get out there and make your sales calls and the numbers will be there." If it were only that easy. They all haven't been in sales in years and don't realize that its not 1985 anymore. What else? The mileage allowance is a complete job. They are cheap. No office supplies. Buy them yourself. But as I said under Pros, it is a good place to start. But get out quickly. The one thing they do a good job with is scaring people into staying, as if there are no better jobs out there. Believe me they are. PB was my first job out of college. I stayed 5 years, and got a job a very good job in an actual senior sales position with a significantly higher base salary and comp package. And I can expense my office supplies. What a novel idea.

3.0
Nov 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Pitney Bowes provides unique solutions for our customer base with a market share hovering around 80%. A service and manufacturing company with a footprint across 130+ countries. Opportunities in almost any field are available both in the U.S. and abroad. Full tuition reimbursement is part of the benefit package and support is provided to ensure success. A number of acquisitions has allowed diversification of our market which has also provided an opportunity for Pitney Bowes to change the face of their services. These technology advances through acquisition have assisted in the companies ability to retain market share and stay competitive.

Cons

Pitney Bowes is an extremely siloed company. Each division set's their own KPI's which are often totally exclusive of one another. Often one division must fail so another can succeed. The company is very top heavy with many VP's without direct reports. The company's original bread and butter was postage metering equipment and up until recently Pitney Bowes held 95+% of the market share. With the advent of email, internet virtual metering capabilities, competitor growth, and customer restructuring due to the poor economy, market share has declined. A company once known for it's field service organization, has on it's own accord, restructured to a point where a discernible service presence exists.

4.0
Apr 30, 2009
Recommend
CEO approval
Business Outlook

Pros

They hire young, motivated, right out of college employees with very little to no experience, so it is a fantastic opportunity to learn and gain valuable experience in business to business sales. There are plenty of advancement opportunities to move into sales management roles, if you show success and initiative. Vast customer base, so even sales cold calls are usually never too cold, because of brand recognition. Opportunity to work with others that are much more tenured in their role as well as many other departments within the company. Territory is usually pretty condensed and protected.

Cons

The base pay is very, very low...commensurate for those with no experience, however even those that go into senior level sales and sales management have barely livable salaries. To a great degree, this is obviously done to keep the sales force hungry and working...and so it goes. However, what it seems to do more of is breed negativity and backstabbing on the sales floor to get all the best accounts. The training is ambitious but lacks the follow up in the field. Reps are usually left confused and without very much direction while able to sell way too many products with very little knowledge of how they relate to the overall industry and competition...in particular when trying to sell the solutions products as opposed to the mailing systems. The product pricing is a nightmare.

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