PointClickCare reviews

3.4

52% would recommend to a friend

(97 total reviews)
avatar

Dave Wessinger

65% approve of CEO

49% positive business outlook

Reviews by job title

97 reviews

Reviews about "Culture"

Return to all reviews
1.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Talented and hardworking colleagues Strong foundation and potential if culture is addressed

Cons

Increasingly top-down, bottom-line-driven culture Compensation not aligned with market Limited recognition and support despite increased workload Retention of top talent is a challenge Declining employee morale

avatar
PointClickCare Response
3mo
Thank you for taking the time to share your perspective and for your continued contributions. Feedback like this is valuable as we continue to enhance the overall experience across the organization. We remain committed to evolving how we support our teams and ensuring employees feel valued and connected to their impact. We encourage you to connect with our HR team or use our confidential Ethics Hotline if you’d like to share more. Thank you again for your feedback and for your continued commitment to PointClickCare.
1.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Working here was good at one point

Cons

Culture has changed drastically at the company. Leadership no longer cares about the people at the company and only focus on the finances/budgets and throwing more load onto the team members. The culture is now cold, changing fast, pushy, and it no longer reflects what we were even 2-3 years ago

avatar
PointClickCare Response
3mo
Thank you for taking the time to share your feedback and for the many years you spent at PointClickCare. We’re disappointed to hear that your experience did not reflect the culture we strive to maintain. Feedback like this is important to us, and we remain focused on fostering a supportive environment where employees feel valued and recognized. We encourage you to reach out to our HR team or use our confidential Ethics Hotline if you'd like to share more. We appreciate you sharing your perspective and wish you all the best moving forward.
1.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Established company with a widely used product and strong market presence in healthcare. There are smart, capable people across the organization, and opportunities to gain exposure to complex systems and clients.

Cons

My experience was heavily shaped by leadership at the team level, and unfortunately it was consistently negative. Management practices in my group were highly controlling, inconsistent, and at times crossed into behavior that felt unprofessional and inappropriate for a workplace. There was a pattern of poor communication, shifting expectations, and feedback that was not constructive or actionable. Instead of creating a supportive environment, interactions often felt adversarial and, at times, personally targeted rather than focused on the work itself. This made it difficult to perform effectively and created a constant sense of instability. There was little psychological safety. Raising concerns, asking questions, or attempting to clarify expectations could be met with defensiveness or dismissal rather than support. Over time, this erodes trust and makes it difficult for employees to engage meaningfully or do their best work. Training and support were limited, yet expectations remained high and often unclear. Rather than being set up for success, employees were expected to navigate ambiguity without guidance, and then held accountable for outcomes that were not fully within their control. Turnover and burnout felt like natural outcomes of this environment. The issue was not the work itself or the company’s product, but the lack of accountability for leadership behaviors at the team level.

avatar
PointClickCare Response
4mo
Thank you for taking the time to leave a review. We’re sorry to hear that your experience did not reflect the supportive and respectful environment we strive to maintain at PointClickCare. We take feedback related to leadership practices, communication, and psychological safety seriously. We recognize that employee experiences should be consistent, and we are actively investing in leadership development and strengthening our feedback practices to better support our teams. We also want to ensure employees are aware of available resources, including our confidential Ethics Hotline, where concerns can be raised safely and anonymously. If you’d like to share more, we encourage you to connect with our HR team or reach out through the hotline. Thank you again for sharing your perspective, and we wish you all the best in your next chapter.
Viewing 4 - 6 of 97 Reviews

Glassdoor has 1,009 PointClickCare reviews submitted anonymously by PointClickCare employees. Read employee reviews and ratings on Glassdoor to decide if PointClickCare is right for you.