Portillo’s reviews

3.5

51% would recommend to a friend

(808 total reviews)
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Brett Patterson

22% approve of CEO

43% positive business outlook

Portillo’s has an employee rating of 3.5 out of 5 stars, based on 808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Portillo’s employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

808 reviews
1.0
Feb 26, 2020

Shortest job ever. Suffocating.

Recommend
CEO approval
Business Outlook

Pros

Sad when you can't think of 1 thing

Cons

Completely in the dark ages. Nothing like I was told it was. I started looking for another job Day 1 in orientation. They think they are a progressive company. They think they know what they want in employees. But at the end of the day, they still are a small minded company who wants to be in the big corporate world- they are not ready. They don't want suggestions from those that have worked in other companies besides theirs.

1.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Aside from a paycheck, NONE! Only pro I could think of was getting to go home. A few nice coworkers.

Cons

In-store employees have no respect for trainers or new management employees. You are told that the stores are not Hispanic minded yet the management training manual includes helpful phrases in Spanish. From the gossip, I think managers were dating employees and those employees were getting promotions. The ones I dealt with developed attitudes once they had positions. If you want to spend 10 hour shifts taking food temperatures every 1/2 hour, writing stars on order bags to time the process or to cowtown to all corporate visitors on how good their food is then this job is for,you. Supporting crews are told to disrespect you in until needs are beyond critical. Uniform is a thick button down dress shirt that is provided. It is warm and the collars are stiff. Once you add the required apron and your own tie, you are sure to get rub marks around your neck. They do provide short sleeved versions but the entire get up is too warm in summer months. There is no appreciation for managers wanting to breathe life into the staff or the customers. I was written up because an Hispanic employee and I were actually having fun doing our morning prep. The person that filed the complaint had nothing to do with what we were doing. She just saw how much fun we were having and getting our jobs done. She was mad because she wasn't part of such a fun time at getting work done. RUN! This is a spiral,of misery! Their success is dumbfounded. The food is basically buffet food served as fast food. The majority of it is frozen. There is no pride in creation of any meal for a guest. It is all just get the order out. The biggest problem I had was this. When hired I was given a tour of the main office. Part of that tour consisted of showing me all the artwork acquired by the owner. It is hanging on every wall in the hallways. Seriously? Flaunting your wealth and then paying very average salaries for slave grinding work? RUN!

2.0
Apr 6, 2017

Management is awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Somewhat flexible hours. Start out at a minimum of $10/hr.

Cons

Overwork good employees by giving doubles and splits four to five days in a row. Don't always give breaks even when working 8-12 hour shifts. Expect rude and inappropriate managers and incompetent crew chiefs who openly talk about how no one deserves raises. Management makes it extremely difficult to request days off no matter the reason.

Viewing 4 - 6 of 808 Reviews

Glassdoor has 829 Portillo’s reviews submitted anonymously by Portillo’s employees. Read employee reviews and ratings on Glassdoor to decide if Portillo’s is right for you.