Is Portillo’s a good company to work for?

Portillo’s has an overall rating of 3.5 out of 5, based on over 831 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 50% of employees would recommend working at Portillo’s to a friend and 43% have a positive outlook for the business. The best reviews about Portillo’s have been left by employees working as General Manager , Team Member and Cook .

Does Portillo’s pay their employees well?

According to anonymously submitted Glassdoor reviews, Portillo’s employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Portillo’s. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Portillo’s?

50% of Portillo’s employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Portillo’s 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Portillo’s?

Cashier (153) , Crew Member (85) , Team Member (33) , Crew Chief (26) , Line Cook (26) , Manager (24) , Cook (23) , Sales Associate/Cashier (18) , General Manager (10) , Assistant General Manager (9) , Restaurant Manager (9) , Assistant Manager (7) , Guest Services (7) , Part Time Cashier (7) , Portillo's Crew Member (7)

What are the pros of working at Portillo’s according to real employee reviews?

"The coworkers are great and fun to be around and they advocate for you when they see your being treated unfairly by managers." ((in 44 reviews)); "Discount on food and some nice people that work there" ((in 37 reviews)); "Flexible hours (I could obtain more hours or switch my weekly schedule to afternoons/nights if I needed to)" ((in 35 reviews)); "flexible schedule and food discounts" ((in 26 reviews)); "Food and free drinks plus fast paced with potential of moving up quick" ((in 19 reviews))

What are the cons of working at Portillo’s according to real employee reviews?

"Bad management and constantly busy through day" ((in 101 reviews)); "Managers are rude and condescending." ((in 62 reviews)); "It's crucial to strengthen the connections between managers and their teams, and we also need to prioritize additional training to empower everyone for success." ((in 7 reviews)); "Bad communication and employees" ((in 7 reviews)); "High Stress" ((in 6 reviews))

What are the top reviewed Portillo’s locations?

Chicago , Willowbrook , New Lenox , Naperville , Oak Brook , Niles , Skokie , Oswego , Saint Charles , Scottsdale , Summit , Crystal Lake , Downers Grove , Arlington Heights , Homewood , Elmhurst , Glendale Heights , Oak Lawn , Vernon Hills , Tempe , Tampa , Maple Grove , Woodbury , Bolingbrook , Elgin , Schaumburg , Shorewood , Villa Park , Merrillville , Fishers

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Portillo’s

Portillo’s reviews

3.5

50% would recommend to a friend

(810 total reviews)

Brett Patterson

22% approve of CEO

43% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.4

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

Portillo’s has an employee rating of 3.5 out of 5 stars, based on 810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Portillo’s employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

810 reviews

3.0

Jan 3, 2026

Management

Manager

Recommend

CEO approval

Business Outlook

Pros

Great teams to lead lots of young minds with varied personalities.

Cons

Long days and forced to work extra days to fill business needs with no compensation.

Portillo’s Response

5mo

We are always striving for greatness, we would like to know more about your feedback, please feel free to contract us at: hr@portillos.com

4.0

Dec 17, 2025

Fast-paced job with supportive coworkers and good teamwork

Crew member

Recommend

CEO approval

Business Outlook

Pros

Fast-paced environment that helps build strong time management and teamwork skills. Coworkers are supportive, and the job teaches responsibility and customer service.

Cons

Work can be physically demanding during busy hours. Scheduling can sometimes be inconsistent, especially during peak seasons.

Portillo’s Response

6mo

We are thrilled you had a great experience working with Portillo's! Thank you for the review!

5.0

Dec 5, 2025

Great place to work

Line cook

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

The hours can be long and late

Portillo’s Response

6mo

HOT DOG! We are thrilled you had a great experience working with Portillo's! Thank you for the review!

Viewing 19 - 21 of 810 Reviews

Jobs at Portillo’s

Team Member - $17.25/hr.