Premera Blue Cross reviews

Cut out middle management, look at the processes in place. You want to save paper, but you aren't utilizing the phone to get answers. Just sending out letters that document you made contact with the insurance applicants. It's wasting time, to people who clearly need coverage sooner not later. You have contractors telling other contractors what there job and duties are. This is causing errors and mistakes and mismanagement of the contractors to not perform as well as they could be - if they were managed by Premera permanent employees. It is not a fair situation. If I had known I never would have taken the position. It ended abruptly with a lack of consideration from middle management not even having the decency to explain why. It left me cold. I can only wonder the impact of how the customers who look for getting health insurance here feel. There is a disconnect here from management, Premera employees and the contractors brought in. This could be more successful, but it fails because you don't counsel the temps as to what is being done incorrectly. You just remove them and don't tell them why.

Leadership isn't looking for employee contribution. Managers have their pets who have been there a long time and been following bad practice since they started. Thus, the rest of the employees are beaten down left to push the button. Many of the employees that have been doing the job are even hired internal are not qualified to do what they do. Their idea is as long as everyone is following the process then everything is happy, happy. They scoff at industry practice. Push the button with a smile.