Press Ganey reviews

3.3

53% would recommend to a friend

(813 total reviews)
avatar

Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 813 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

813 reviews
5.0
May 4, 2018

A great place to work

Recommend
CEO approval
Business Outlook

Pros

I have been with Press Ganey full time for over six years now. I have worked in several departments and what I have learned in each department has prepared me for the challenges of the next. The work is fast paced, never dull and there is always something new to learn and new projects to tackle. I appreciate the family first attitude of this company and the flexibility offered for when I need to work from home. Teamwork is not just a buzzword here. My coworkers are friendly and management is very supportive. The enthusiasm for excellent performance and the importance of our mission are always apparent. Everyone I have met is proud to be a part of this company and its mission. The work that we do has visible results in the healthcare industry. There are not many places where you can work that you can see the impact of the work you do so clearly.

Cons

The only con that I can think of is sometimes there are not enough hands to do the job for some of the big projects especially when they are on a short time line to be completed.

2.0
Apr 27, 2018

All They Do Is Dance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

From the outside there are many pros to working for this company. Great benefits, people, and the flexibility. I am not listing pay for a number of reasons which will be listed in the Cons section. Depending on the department, you either have a great work experience, or a terrible one.

Cons

Unfortunately there are more cons than pros. Every company has their issues, but here it is like everyone knows there are issues with certain processes and departments, but rarely will you see beneficial change. -Product roll out is terrible. Literally every time something new is introduced, it never hold ups to expectations, never works the way people are told its going to work, and never happens on time. Countless amounts of money have been spent on projects that either disappear into thin air, or never end up getting used. -Town Hall meetings are basically a time when jokes are told, c-suite dances around questions that might not be positive reinforcement for the company, and people are left with this "okay, so what is really going on" type of feeling. -Wages - While people are not supposed to talk about pay, it still happens. From multiple sources it has been stated that people getting hired into the company are getting paid more than people that have been working there for years. The wage increases for current employees compared to the increase in starting pay is very skewed, and has put a bad taste in peoples' mouths. it does not make sense that someone just starting, knowing nothing about the company or how to do anything, is making more than the mentor that would be training them. -Ideas are suppressed very quickly from upper management if it is something they do not want to hear. I know of a specific situation where an individual was voicing their opinion from the start of the project, that it was not going to work the way they had intended, but they were ignored up until it got close to the roll out deadline. Then all of the sudden people cared that the the product that cost a great amount of money, is not going to be used in the fashion that was outlined to everyone. Yet no one is held accountable for this. -They push accountability but it seems like that is only for anyone that is not a manager, director, VP, or chief. Once you get to a certain threshold/level, you are exempt from accountability. -Money Grabs - Open manager/director positions are left unfilled so that people in management positions can be moved up into newly created positions. You tend to see the same people getting promoted year to year. -We are told all this money is allocated to IT and Technology, but that is not apparent when you talk with IT and developer staff. Our processes are in dire need of updating but rarely do you see significant change where needed. Overall, it is like once you are here, you minds well stay since it is one of the better places to work in South Bend. But at times it almost seems like they try to hide the unmanageable workloads with ample PTO time and good benefits. This would be great if you felt like you could actually take time off.

avatar
Press Ganey Response
8y
We agree that we have great people at Press Ganey. Our people not only support our mission, but they also make it possible. In recognizing that critical relationship, we undertake many initiatives to create a strong company and culture that were unfortunately not captured in your review. We invest significantly and consistently to ensure that our infrastructure and digital technology platform leads the industry and provides the support needed to help our clients achieve their missions. We are always seeking ways to improve on what we can deliver to our clients, and it’s that commitment to innovation that has enabled Press Ganey to break new ground in health care performance improvement. While our leadership consists of professionals who have long and successful careers in their respective areas of expertise, we recognize the input of every individual at Press Ganey. Every associate has a voice, and we make consistent efforts to ensure that associates can be heard. Our Town Halls represent one example of this, where our last event produced a 30-minute Q&A with a very open dialog about the vision and direction of Press Ganey. We also conduct extensive associate surveys twice a year to collect feedback, track our process, and identify priority areas to enhance the Press Ganey experience. Leadership has used associate input directly from these surveys that have resulted in actions around operations, staffing needs, and internal programs. Importantly, associates are always encouraged to approach their management team or HR anytime with questions or suggestions. Thank you for the time you invested to provide feedback and your perspective. We are also appreciative of your suggestions. Our hope is that we are creating an environment where you are comfortable raising these issues to our leadership directly as well as willing to be part of the solutions so that we can retain you as a valued and engaged part of our Press Ganey community.
5.0
Apr 24, 2018

Great place to work, excellent mission, and an awesome team!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Smart and enthusiastic colleagues/team - Excellent mission - Development and learning opportunities

Cons

- Remote position, so I don't get to see my team in person as much as I'd like, but excellent communication within my team on a day-to-day basis

avatar
Press Ganey Response
8y
Thank you for the feedback!
Viewing 589 - 591 of 813 Reviews

Glassdoor has 845 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.