Pros
If you enjoy a fast-paced work environment and explaining how to impliment cellular technologies to customers, then those aspects of the retail experience are great.
Cons
Commission structure encourages shady sales tactics, and in some cases involves Wells Fargo levels of irregularities. If reps don't meet certain quotas their commission is dramatically cut or forfeited entirely. Reps are taught to include additional lines and premium features such as insurance when creating quotes using sales tools in order to meet quota. Upper management is careful not to tell reps explicitly to do these things without telling the customer, but they instead expect retail managers to enforce this "rerate" policy of quoting additional lines to new and existing customer accounts, and to do so without the customer fully understanding what they're signing up for. At one point reps were supplied with a paper document to build these quotes and required the customer to sign before proceeding, allowing the rep (and higher levels of the org) to ignore customer complaints about erroneous charges, because they had signed the document to OK all of the additional charges (from mobile insurance to new lines on the account). I understand that sales, especially commission-based sales, will always operate in more of a grey ethical area, but in many cases individuals from the store level to leadership levels ignore any sense of ethical sales practices to make a buck and leave their customers in a lurch. The most common deflection to customer complaints after (some) of them notice the charges they didn't authorize is "You'll have to go to corporate for that", which is confusing to the irate customer because there's no indication anywhere in the store that they weren't at a corporate AT&T location. In general, if you're looking to make some cash, don't mind screwing over other people to meet your quota, and don't enjoy taking vacations (without being guilted), then this a great place to work.
