Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "great work life balance there" ((in 9 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 7 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews)); "Leadership team has a great vision for the company and are all competent at their jobs." ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 22 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 17 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "No training program." ((in 11 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

1.0

Nov 12, 2014

Beware! I give PrimePay ZERO stars

Outside sales

Recommend

CEO approval

Business Outlook

Pros

I have never been to prison, but I would image the day you are released would feel like your last day of employment with this terrible company.

Cons

PrimePay is not only the worst company I have ever worked for, it is the worst company I have ever had the misfortune of being associated with. The "leadership" is laughably bad. Lots of nepotism as many in upper management are related. In all honesty, I cannot understand how this company turns a profit. The turn over is incredible, the service offerings are poor and the employees are treated badly. I could go on and on and on. I am writing this review because all of the positive reviews posted here are lies. PrimePay got hammered on Glassdoor and upper management ordered employees to write positive reviews. I am happily employed elsewhere, but PrimePay still haunts me. I have never been treated with such disrespect in the workplace. I would not recommend this company to my worst enemy. Unless it is the only way you can put food on the table, I highly suggest you seek employment elsewhere.

1.0

Mar 7, 2016

Stay Away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None. You are treated like a child.

Cons

Lack of communication. Lack of direction.

PrimePay Response

10y

We are sorry to hear you feel this way. We strive to treat all employees with the utmost respect and give them the freedom to do their jobs to the best of their ability.

1.0

Jul 15, 2014

Always Look Behind The Curtain

Anonymous

Recommend

CEO approval

Business Outlook

Pros

If there's any pro I can give is that this company is good at developing a facade. On the outside, PrimePay appears professional and competent. They consider themselves top tier; next to ADP and Paychex. Once you get inside, you realize it's anything but. Given this, I do question the positive reviews in this forum.

Cons

There's two big issues as I see them. Executive management comes across as not being genuine or having any personal caring for their employees. The mentality set in the workplace is too overwork yourself; put the company first and family second. Sadly, they've still not understood that the opposite approach is what makes businesses thrive. Not only do you feel burnt out, the company does little to nothing to reward its employees. Secondly, even the most minute of decisions have to go past the CEO. if you want to experience dysfunctional execution, have all your decisions wait for the top brass. The employees that stay long-term are often those that do not mind subservience.

Viewing 4 - 6 of 355 Reviews

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Beware! I give PrimePay ZERO stars

Stay Away

Always Look Behind The Curtain

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