When you are in training, you’re thinking “Wow this job is going to be amazing.” But that’s what they want you to think, then after a couple months the other shoe WILL drop!
The job starts off great, with their training. They really do make sure you know all about the vitamins, and make you feel comfortable with the product knowledge. Then you start on learning about customer accounts and the calls. You role play which is helpful, but it does not prepare you fully for how the calls will go. ESPECIALLY when it comes to “call quality”! That’s where the micromanaging comes in…And when I say they take micromanaging to a whole different level…THEY DO!!
ALL of the calls are recorded and you have to say specific things, phrases ect, and if you don’t, even if it’s ONE word, you fail your call!
They say there is no script, but there is! And it makes you sound like a robot. You can’t have a “natural” call with a customer and the customers don’t like that.
CQ reviews your calls and they will pick apart those calls and “score” you down for the smallest thing that most of time does not make sense.
If you don’t maintain a certain CQ score every month, you will be put on a performance plan and they will threaten to “let you go” in their nicest voice:
They expect you to have these perfect calls and remember everything you are supposed to say on every call, not to mention you have a time limit when it comes to customer CC transaction's and if you go over those times, you fail your call.
You have to lifestyle your customers which means asking them, in specific ways questions about why they called , what has them interested in our vitamins, what are their daily lifestyles , ect. Even if all they want to do is change their phone number , address or CC information! They want you to ask them these questions and sell them more vitamins…Even if that’s not why they called!
They want you to “upsell” customers every time they call in….unless it’s S/R (service and release) Even if they’re seniors and on a fixed income! It’s not right and it’s not ethical!! If you don’t again, you will fail your that call.
You have “coaching” sessions every week which give most people there anxiety because your supervisor is going over those calls with you, picking them apart telling you everything you could’ve / should’ve said: it’s like being in a narcissistic relationship. Especially when you think you’re doing such a good job with your calls. Your customers are happy, BUT, you didn't say or do the call “their way”. These sessions really pick you apart and after awhile, they take a toll on your mental health…week after week.
The more money you make and the more you kiss their butts, you’re on their favorite list, Once that changes they start treating you differently. They start knit-picking everything you do and threaten your job.
There is NO “Open door” policy. There is no support system for anyone to go to to talk through how they you are feeling. You just get told to try harder, do your job. Basically that’s what you signed up for. There is no safe space. You just feel stuck.
I’ve seen people start working there and they are so happy, and jovial and month after month you start to see their personalities change , and not for the better!! It’s sad. Their expectations are beyond reasonable. It’s like you’re are in a cult.
They have “culture” days once a month with food and decorate for holidays, but that doesn’t make up for what they are doing to your mental heath. It’s ALL for show!
There have been several people quit in the past couple months because they couldn’t take it anymore… it has become so stressful and overwhelming you don’t enjoy being at work anymore. You dread going to work and it literally sucks the life from you!!
