I worked at ProCare Therapy as an Account Executive for one year. While the view from the office was a daily highlight, my overall experience was unfortunately overshadowed by a toxic work culture and inconsistent leadership.
To be fair, there are a few managers and employees who are genuinely kind, supportive, and great to work with. They bring positivity and professionalism into the workplace — but unfortunately, their efforts are often undermined by the broader culture and cliques that dominate the environment.
Favoritism is deeply embedded in the company structure. Promotions and recognition often seem based more on personal relationships — especially shared backgrounds like high school or college — than actual performance or qualifications. Managers openly play favorites, and if you’re not in their inner circle, your chances of success are slim, no matter how hard you work.
Office culture often felt immature and unprofessional. Some leaders routinely gossiped about employees during lunch, contributing to a toxic and exclusionary atmosphere. Social dynamics centered around golf, sports, and fitting a specific mold, making it difficult for others to feel accepted.
A particularly disturbing moment occurred during a national election when our VP came into the office visibly emotional, crying and outwardly discussing political opinions. This made the environment feel unsafe and uncomfortable for those who held different views or simply preferred to keep politics out of the workplace.
There were also serious concerns around safety. Despite hurricanes, nearby shootings, and other local emergencies, employees were still expected to come into the office, regardless of personal health or risk. Attendance policies were strictly enforced — being a minute late could earn you a strike — while others with connections to leadership were given leniency.
Compensation and benefits are also far below industry standards. Despite high expectations and long hours, the pay was not competitive, and the benefits package left much to be desired. Incentives tied to performance were frequently promised and never delivered. Rules and policies changed regularly without notice, often feeling like tools to justify letting people go rather than support them.
In short, while there are good people at ProCare Therapy, the overall culture needs a serious reset. Without major changes in leadership, transparency, and fairness, the environment will continue to push away talented people who are simply trying to do their jobs well.
